I’ve been known to put clients through the funnel. That doesn’t mean that with a wave of a wand and ‘Abracadabra’ they’re liquid. Sometimes we have to sacrifice details to get a clear message – because a confused mind doesn’t buy.

Here are 5 Ways to Make Your PR Message Clear

1. Boil down your message into one sentence and not a paragraph. My message is:  I’m a PR and Small Business Marketing Consultant that helps you turn prospects and customers into raving fans.

2. Next, add building blocks by providing examples. How do you do that?

  • For Grammy ® nominee Laura Sullivan, we created a social media strategy that engaged fans and pitched the press for feature stories which helped her gain media attention and the award.
  • For Pay It Forward Retreats, we pitched the press and got a full length interview and mention in USA Today, two times in a week.
  • For a promotional products company, we created a multi-platform visibility campaign highlighting the founder’s solid marketing and tradeshow experience and aligned it with her brand to build credibility and generate leads with established brands.

3. Target the right audience. If you’re a vet, you won’t want to pitch to fashion vloggers, unless of course you’re coming out with a new line of scrubs or what I call vetwear; (that url is available BTW, in case you were wondering). Talk to prospects who are in your target market and keep testing your message until they buy (over and over again).

4. Keep your eye on your message.  You are the expert and your brand wherever you go.  Protect it and correct it. Write as an authority and influencer and reconfirm who you are and what your message is. Be consistent and constant, always and in all ways. Published writing builds credibility.

5. Create a support system of professionals, friends, JV affiliates and allies. If you find trusted partners you’d like to work with, set expectations and agree upon them in advance. By doing that, you can promote each other and all win.  I’m a big fan of free publicity and helping people out. Pave your PR Roadmap with good intention.

When you keep your message clear, calm and concise, run with it.

It doesn’t have to be a marathon.  It can just be a jog around the park – with your target audience gathered there for an afternoon.

PS – I had two fun speaking engagements in Puerto Rico last week at the Catholic University of PR and the University of PR, Mayaguez. Students abroad are just as interested in learning marketing tactics and publicity techniques as here.

Coming up – Join me, Christina Inge, Jeannette O’Neil and Heather Jackson at our Mastermind Workshop. Learn How to Develop and Manage Your Online Brand. Tuesday, March 1.  It’s at Constant Contact Headquarters and it’s FREE 10a – 2p. Space is limited – Register here  Can’t make it?  Sign up for a 15 minute Discovery Call. Ask me your burning PR question and I’ll answer it as best as I can – or find the answer for you!

Without sales we wouldn’t be in business. And who brings us business? Customers of course! It might be easier for big businesses to spend more freely in buying customer happiness, but you don’t have to be a Fortune 100 brand to show you care. Small businesses can love even more tenderly!

In 13 Ways to Show Customers You Love Them Frias Kittaneh from Entrepreneur.com shares the love with his collection of customer loyalty secrets. A few suggestions?  Break the Rules. Extend Promo Code deadlines. Celebrate an odd holiday with your clients. Or, simply hang out with them at new restaurant in town. (I love that one).  In the mood for love?  Read more ideas here.

Check out this article too from Helpscout.net 25 Ways to Thank Your Customers. You’ll find some fun and quirky ways to thank your customers and create stronger connections with prospects too. We all can be reminded on how to show appreciation, no matter what stage in business or life we’re in. Give a Good Read with your own book if you’re an author or select a book your client might like.  Don’t forget to include a personalized bookmark too! You can also throw a party or hold an in-store event after hours. You’ll have plenty to choose from!

Me? I love love anytime of the year, not just on Valentine’s Day.

If you’re looking for 100 Ways to Say I Love You without having to say “I Love You”, check out these phrases for your friends, family or favorite fans.

Remember them for your own Personal PR.

“If music be the food of love, play on.”

Looking to up your game? Schedule a complimentary Discovery Call with me to see how you can score more PR and Small Business Marketing Success. You can also ask me in person. I’m speaking at Constant Contact Headquarters on March 1 with other social media, email marketing and SEO experts, on How to Develop and Manage Your Online Brand. It’s FREE. Join Heather Jackson, Christina Inge, Jeannette O’Neil and me from 10am – 2pm.  Space is limited – Register now!

This is a story about an amazing 15-year old girl who wanted to go to private school. Almost everyone told her she couldn’t do it. She’d never get it in and it was way too much money. Impossible and unrealistic they told her. “What was she thinking?”

It was late July. Summer vacation was in full swing. She had no transcripts, notes from her teachers or experience in applying to a coveted school.

One thing she did have though – was a dream.

Two or three times a week, my niece took her boat to town and walked up a long hill to say hello to the Admissions department. Piece by piece she hand delivered her application and asked what she needed to do next. Day by day we talked about what she wanted to accomplish, not worrying about obstacles.  They were clear – lack of financing, tight deadlines and fear of the unknown. “Don’t worry about the how,” I’d tell her. “Anything is possible.”

Our next door neighbor had children attending the same school and offered to talk with Admissions on her behalf. My niece didn’t know this. She went on her merry way visiting, collecting letters from teachers and pursued her dream.  I went to visit the school, to say hello as an unofficial ambassador for the cause and it was clear, they were impressed with her initiative, determination and cheery can do attitude.

You know the “Little Engine that Could”?

It wasn’t a total surprise that “The Teenager Who Could” was funded last minute by an incredibly generous scholarship that made attending possible. Bright and bold, this 15-year old who had never slept away from home got accepted.  She knew she wanted something big for her life – and wasn’t afraid to go for it.

In her first semester as a sophomore, my niece made MVP in JV soccer. In the second, she was asked to join the Varsity Ski team.  She’s a part of a vibrant community and loving it.

PR and Marketing lessons from a 15-year old.

If there’s something you want, give it your best shot. Meet people in person. Get to know them. Just be you. Surround yourself with believers who will go to bat for you, because they want to, not because they have to. Freedom lies in bold actions. You never know what’s going to happen. The power of intention can be magical. Make your follow through rock.

On Spring break she’s going to meet Donald Trump in Florida.

Who are you going to meet?

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Save the Date: Tuesday, March 1 – Join me and #branding experts, Christina Inge, Jeannette O’Neil and Heather Jackson at a Mastermind Workshop on How to Develop and Manage Your Online Brand at #ConstantContact Headquarters, Waltham MA.  Here’s the link to register. It’s from 10a – 2p. Attend one session or all 4.  Let me know if you’re coming! PS – it’s also free.

Goal setting is one of the most important steps to achieving your dreams and a must have when creating a PR Roadmap. Writing down what you want is the first step in making your goals come true and giving yourself permission to revise them as you go along.  There’s also a science behind it. Read what experts have to say in this article, The Science Behind Setting Goals and Achieving Them from Entrepreneur.com.

The author, Jane Porter from Help Scout shared some valuable insights from psychologists and experts and broke setting goals into 5 steps.

Let’s look at them one by one.

  1. Have a growth mindset. Do you have a go for it attitude, not worried so much about how smart you are or what other’s will think?  How about what a mistake will mean?  Psychologist and Stanford professor Carol Dweck believes that a “growth mindset” can be developed over time and that your abilities aren’t fixed.  She shares more information here in this article from Harvard Business Review.
  2. Set meaningful goals. Challenging yourself to grow on a daily basis to what’s meaningful for you and having your goals be measurable are key points in John Norcross’ book, Changeology. In his words, “small steps together equal a giant leap.”
  3. Build accountability into your life.  There’s accountability for everything you do. If you don’t go food shopping, you can’t cook. If you don’t pick up shirts at the dry cleaner, you may go shirtless. (Kidding, but you get the point). Typically, there’s a penalty you have to pay. How much pain are you willing to tolerate?
  4. Don’t fill yourself with false hope. As important as ambition is, it can also lead to unrealistic expectations.  If you don’t get something done, you can feel like a failure. And, no one wants to feel that way. Janet Polivy, psychologist at the University of Toronto, calls unrealistic goal setting, false hope syndrome.
  5. Never underestimate the power of positivity. Leadership coach Peter Bregman suggests thinking in terms of focus, not the end goal. If you were a sales person that would mean concentrating on outreach rather than the exact number of sales you closed in a week.  “A goal points to a future you intend to reach; an area of focus settles you into the present.”

No matter how you look at goal setting, it can be daunting if you give it power to rule you. Reframe your attitude, take small steps that build upon each other and focus on what’s in the present, not far down the road.

That way you’ll feel like you’re making progress which will propel you even further.

PS: Changing your viewpoint and attitude can make a big difference in your end goal and how you see yourself and your business.  Schedule a PR discovery session with me to talk about what you’d like to accomplish this year.  My calendar is here or feel free to email me at Robin@RobinSamora.com.  Entrepreneur hours. So anything goes.

1. It’s OK not to know everything. There’s a learning curve to trying something new.  Scuba diving for the first time. Making the perfect crepe. Creating killer graphics with cool tools. Inspiring hundreds to take action when you speak. Some say it takes 10,000 hours to become an expert. But, when you embrace that we’re all really experts in training, you’ll find it easier to receive and share information. Viva the 80/20 rule.

2. Sometimes you don’t know what will happen. At the bottom of the ocean, you don’t know what you’ll see or what you might have to do. So, you have to be trained. Your mask might fill up with water. You push the wrong button and go flying to the top (don’t try that). When we’re in execution mode, the best PR and marketing plans might have to be tweaked at the last minute or even scrubbed. Being trained and knowing the options can be a dream come true.

3. Follow best practices. PR specialists and marketers in every stage of their growth learn from a variety of sources. The internet, coaches, books, You Tube, fellow colleagues and the list goes on. To save time and to be more effective, learn from the experience of others and follow established guidelines, hopefully not repeating their mistakes. Best practices in marketing can increase revenue, expert status and visibility, and showcase the star you really are.

4. Paying attention matters. There have been a number of instances where paying attention has been critical to my survival. Scuba diving is one example, hot air ballooning and surfing others.  I could say jumping out of a plane, but I haven’t done that yet. As influencers and marketers, we need to pay attention to what’s going on around us, and what’s really important to our brand, not just what would be nice. Paying attention can put you ahead of the crowd or keep you at rock bottom. It’s always your choice.

5. Listening = Watching. 
There isn’t one of us who couldn’t learn to listen better. When you’re underwater, listening means watching the signs – of your instructor and fellow divers. In business, learning to read the signs could include understanding body language or noticing office discord, without hearing a word. Watching for positive and negative signs of your team and key players could save you time, effort and a big HR mess. Keep your eyes and ears open. Your gut reaction is usually right.

Everyone in my family is back to work on Thursday. One of my daughters is prepping for a 3 week trip to Australia, another is head high in client work and training for a trek to Patagonia.  I’m excited about new business opportunities this month and upcoming speaking gigs at Constant Contact and Sleek Marketing University.

This New Year will bring us new adventures.

What ‘bout you?

Ah, the year in review! I thought it would be interesting to take a look at the Top 10 of a few categories in 2015.

The top 10 business lessons compiled by Fastcompany, top 10 leadership stories by Entrepreneur.com and for visual learners in the public relations and marketing world – a look at the top 10 infographics by Marketingprofs.

In this article from Fastcompany staff, top business lessons from 2015 are shared from a variety of leaders and entrepreneurs. What were they? Calling yourself a freelancer might not be such a good idea, world travel can teach you how to expand your comfort zone and stepping back from the CEO position may actually prove to be the best leadership move.  Other lessons? Alone time works, crisis can help your company and more.

Could you have improved your leadership this year? Entrepreneur.com’s Laura Entis shares top 10 leadership stories worthy of mention and each has a valuable lesson. What’s important to note is that successful entrepreneurship starts with successful leadership and we can all learn to be better communicators and more effective leaders.  Worth reading — 50 Rules to Be a Better Leader, 7 Toxic People to Avoid When Starting a Business, 10 Examples of Companies with Fantastic Cultures. All here.

And where would we be without visual stimulation? Marketing Prof’s Editor, Veronica Maria Jarski gives us insights of her company’s top 10 infographics of 2015. Take a look at 12 Secrets of Human Behavior to Use in Your Marketing, The Only 10 Slides You Need in a Pitch and Best Days and Times to Post Content  — and how could we forget the Ultimate Cheat Sheet for Social Media.  These are great infographics to post on the wall (if you like doing that sort of thing).

A year in review by observers, seasoned marketers and entrepreneurs.

All good for your business. All good to keep in mind for the New Year!

  1. Do you know your audience? It’s important to know who you’re pitching and what they want. Don’t sell ice to an Eskimo living in Hawaii unless they own an ice making business! What’s your big vision and does it fit with who’s buying?  Think it through on paper and make sure it works!
  2. Are you passionate about your idea? Passion makes a big difference in presenting a concept and often, enthusiasm is lost if there’s a publicist or hired gun doing the talking. If you’re the presenter, make sure you have positive energy and communicate with a high vibration. It shows not only in the voice, but also in the body. Twinkling eyes are a bonus!
  3. How professional are you? Professionalism is critical not just in writing, but in delivering. For Good Morning America, Tory needs to know without a doubt that the company presenting is totally operational and can deliver great customer service – even if the company is tiny! Talk the talk and believe it yourself!
  4. Are you prepared? Many entrepreneurs want ‘it’ to happen, but aren’t ready and launch discussions prematurely. If you’re overly excited and not ready with all the facts and figures, there’s a chance you may lose an opportunity and be passed over by someone who’s got their ducks in a row. When you speak up – be ready!
  5. Will you leave a positive or negative impression? Often negative impressions are longer lasting than positive ones. Make it a point to practice your pitch not only in front of a mirror, but test it with people who’ll give you honest feedback. If the feedback is similar from all parties – it doesn’t mean you’re bad, it just means that you need to tweak your pitch!
  6. Are you crystal clear? When it’s your moment to shine, be crystal clear about who you are and what you’re offering. A confused mind never buys and certainly won’t put you on Good Morning America. Again, clarity comes from practice.  At our last SBANE meeting (Smaller Business Association of New England), we talked about this article from Forbes on public speaking lessons from the world’s greatest Ted Talks. It’s worth reading.
  7. How about your confidence? Competence and confidence go hand in hand. Sometimes, we get nervous when there’s a big opportunity and ask for what we want. Frankly, it’s silly because we KNOW OUR STUFF. You might get lucky and who you pitch may be gentle and work it out of you, but that’s not always the case. Go for it. Be confident or you may lose the opportunity if you’re weak in your presentation.
  8. Are you concise and to the point? Tory told the audience she has three minutes on-air to sell five products. So, a thirty minute lunch for her with a prospective entrepreneur is out of the question. She suggests networking and practicing your elevator pitch for brevity – so others can repeat it in a sentence.

You might not know it, but you pitch on a daily basis. Keep it simple. Practice passionately. And, deliver from your heart.

Twinkling is a bonus, especially this time of year.

As a business owner, your website is your ‘hub’. It’s where you show off your goods, products and more importantly – yourself. The more people see your website, the more they know about your awesomeness!

Are you thirsty for web traffic? Let’s explore the concept of SEO juice, especially with 2016 just around the corner!

The first way to get more SEO juice is to squeeze more juice out of your current content.  That means you should always be linking back to the content you’ve written or shared before. It’s called internal linking and should be done deliberately and often.  KissMetrics wrote the Seven Commandments of Internal Linking.  According to the author, “It’s not overwhelming, complicated or difficult.”

So, what are you waiting for? Start learning the rules of internal linking and may the traffic begin!

Besides linking to previous content, there are several other tactics to rev up your SEO juice. Here’s an article by Hello Spark’s, 4 Important SEO Tips for Your Website. It’s easy to read, to the point and actionable.  Their tips are really call to actions and everyone who owns a site can benefit from these suggestions.

And, marketing veteran Carrie Morgan shares 3 Ways to Transform Your Blog Into a SEO Machine.  She talks about installing a great SEO plug-in like WordPress SEO by Yoast and using keywords efficiently. By choosing one keyword and including it in your post permalink, title and first sentence, you’re sure to get more juice. There’s more of course and you can read it here.

Lastly, what happens when you move or overhaul a site? SEO juice can and will spill all over, without a plan.  James Archer writes about the importance of the ‘301 redirect’ in this article on Forty.co. Read, bookmark and apply when needed!

Squeeze the SEO juice so traffic flows to you!

Talking with small business owners and entrepreneurs as often as I do, I’m interested in their plans to promote and market themselves.

There may be a vision for a year at a time – or what they’d like to accomplish in 2016, but it often grows to a stage of overwhelm. It’s easy to do – especially when you are in charge and want to “do it all.”

News flash. You can’t do it all and certainly not all at once.

My recommendation is that you map out a general strategy for 2016, where you want to go, where you want to be seen, heard and noticed, and where you see your business coming from. Then in 90 day increments, plan it out.

Sure, highlight important conferences, meetings, deadlines, speaking engagements on an annual calendar – but work on chunks at a time. Even if that means focusing on 10 items a day to get your work done to meet your short term goals. Short term goals don’t create as much overwhelm as long term goals and worrying how you’ll get there.

We choose to worry. We choose to dream. We choose to focus on the next step.

Your next step is Firing Up your 90 Day Marketing and PR Plan. I can help with that.

It’s the beginning of December. Where will you be on March 1? I’ll be speaking at Constant Contact headquarters with Jeannine O’Neil and Christina Inge.

Who doesn’t love free PR? If you’ve been running a business for a while, you know the importance of getting your name out there. If you don’t need any more online or offline PR, then do tell – and share your secrets here!

As an expert, or hope to be influencer, speaking in front of a targeted audience is an opportunity to talk about your business, but also show your smarts, personality and skill.
That’s all well and good, but how do you get invited to speak in front of your perfect target audience?

First, you’ll need to do some homework and create a list of leaders, groups and associations who serve your target clients. The decision to speak locally or travel depends on your goals, budget and schedule.  And, what circuit you’re on.

But, before you begin the process, you’ll need to make sure you’re ready to present yourself at your very best.

I highly recommend this article by Sarah Lloyd-Hughes of Ginger Public Speaking. She mentions getting clear on why you’re speaking, creating a video and speaker sheet outlining several of your signature talks.  You might also want to have a ‘speaking page’ on your website so prospects can know more about you, before they call.

Speaking also provides a certain ‘celebrity status’ and a chance to practice your pitch. Lynan Saperstein penned this article Entrepreneur Speaking Opportunities 101: Why You Need to Be Speaking and How to Get Started for TheBigFactor.com. She talks about the importance of speaking to increase your expert status and includes valuable tips on pricing. Even if you don’t think so, there are benefits to speaking for free, especially if you’re persuasive, have a large audience and a powerful call to action!

If you’ve been, there done that with free speaking, and want to get paid, check out this resource from Enterpreneur.com. It gives you a quick overview on where to find paid speaking gigs by targeting industry associations, booking consulting at companies (according to Business Week, last year consulting topped at $39.3 billion dollars) and using the latest technology to sign prospects up for more information – by text or apps in synch with your email provider.

Lastly, I wouldn’t be a good sharer of information unless I gave you this website, which is one of the most valuable I’ve ever found on speaking.  It’s called www.SpeakerNetNews.com.  It’s a keeper with tips on topics key to the speaking business. Use it as a reference for your questions and how to’s.

Speaking is one of the fastest ways to build a mailing list and database of raving fans. Promote yourself as an expert, increase your credibility and like, know and trust factor. Set the stage for client attraction, just by being you.  It takes time and leg work, but the results are amazing.

Travel the world and get paid for it.  Someone has to do it.

Like this article?  Check out other related articles from my blog, 3 Keys to a Better Keynote, Rather Die than Speak in Public? and 5 Reasons to Hire a Stylist and Upgrade Your Look.