Today, I’m giving a talk on Digital Trends for 2017. As part of my preparation, I always like to research what other experts are forecasting and predicting. Their information usually validates my thoughts and offers more data on the why’s behind the findings.

What’s Trending:

  1. Millennials are moving away from public social networks to private ones. Think Facebook Messenger, What’s App, GroupMe. Micro-sharing information and links.
  2. Live video isn’t a maybe strategy. It’s a must have to boost engagement. Plus, there’s limited competition.
  3. Digital Assistants are here to stay. Have a question? Ask Siri, Alexa, OK Google or Cortana.
  4. Customers are using multiple devices to make up their minds to try products and services.
  5. Keywords are more conversational as voice dominates.
  6. Google’s new algorithms are putting more emphasis on local search.
  7. Native advertising is on the rise. More content-like but still sneaky.
  8. SEO and Paid Media spending will grow up to 24% of a marketing budget by 2022.
  9. Brands are creating an “immersive experience” to increase engagement.
  10. Becoming more instant is definitely the way to go.

These are top picks, but there’s always more.

And why are these trends important?

Dense marketing is yesterday’s news. Spend time and money where your target market is. Improve your video marketing and use it to grab attention. Repurpose content in ways it will be seen and shared. And finally, engage with your prospects and customers live. At workshops, events, on video.

Show the real you.

 

Special thanks to contributors Blair Nicole Nastasi, Corey Austin, Lindsay Hutter, Dave Chaffey and Jayson DeMers for their collective insights.

I’ll confess.  As much as I’ve heard of Meetup groups to widen your outreach, I never realized its potential to reach a like-minded audience.

If you’re new to Meetups, they’re a great way to build your expertise, test new brand personas and prospect for clients or potential partnerships. They can also help build a list and extend your influence circle – especially if you’re traveling and speaking out of town. Let’s face it, if you’re already in a new city, why not maximize your time there and promote your business?

If you’re thinking of having an event, one way to test the waters is by creating a Meetup.

As a new Meetup leader, you have a free trial for a month and can start a group on almost any topic you like. I didn’t know what to expect and was willing to give it a try.

Hint #1: To promote your event, give everything you think might work a try.

I was surprised that within three days, I had about 15 people interested in my group and made it a point to email each and every person. You can’t be too salesy, though.  Meetups are meant to start a conversation.

You can imagine my delight when a producer from a local news station in Boston inquired and asked if she could interview me and videotape the event. All from Meetup! I responded quickly, which is appreciated by the press.

Hint: #2. Be quick to respond to a reporter’s request.

I joke that you should be available 23/7, making sure to get an hour of sleep. That’s me. Keep your phone handy and turn up the volume. I always forget to switch from silent to my favorite ring tone.

Hint #3:  Create a media package that explains your event.

A media package means information. It doesn’t have to be fancy, it needs to tell a story quickly. We had written a pitch, designed an event flyer, had a photo ready in several sizes and a working registration page via Constant Contact.

Hint #4:  Whether your event is free or paid, as the organizer, you are the voice of the event.  Always be clear and congruent. A mixed message never sells or gets press.

Hint #5: Learn what works and use it. Meetups is a platform that works depending on how you want to use it. If it doesn’t work for an event, it can lead to other opportunities, if you allow it.  So, set a good intention. Good juju will follow.

Lastly, you can’t just depend on one tactic to promote an event.  It’s a combination of trial and error, as well as proven tactics that have worked in the past.

We called the Mayor’s office for the Kids Gratitude Workshop, posted flyers, send pitches to the press, posted on calendars, invited sponsors, used email marketing from strong supporters and asked for help on social media.

One thing that was different here. The event was designed to teach kids the Attitude of Gratitude and how it opens doors to possibilities you can’t even imagine.

You’ll find that when you believe in your mission and have passion, you’ll have success.

Redefine it on your terms. Not someone else’s.

If you’re in the market to buy promotional products to increase your company’s brand awareness at a trade show, event or conference, it’s important to know the most common mistakes people make – so you can avoid them like the plague.

Over the last 20 years, I’ve seen the simplest jobs go wrong because of a mix up of facts, colors, formats and more.

Take a few minutes and read what the mistakes are so your order comes out exactly as you expect, at the price you want and on time!

Lack of purpose

With millions of promotional products to choose from it’s important to know the purpose of your promotional product campaign. Do you want to increase traffic to your website, landing page or promote a special offer? Based on your answer, you may be surprised that a different product, design or distribution plan may be a better idea. Without a clear goal and purpose, your marketing campaign could be doomed to fail before it really begins.

Not tailored to your audience

A custom beer koozie is a great premium for a bar or brewery, but not necessarily on target with a hospital’s image. I’ve seen buyers select premiums that are cool in their eyes, but just don’t fit. When this happens, marketers are appealing to their own taste rather than their audience’s. Take time to research the interest and hobbies of your target demographic and find a product that will appeal to them. Not sure?  Create an informal focus group!

Bland or generic design

Does your freebie or premium have visual interest? Whether it’s colorful, has a catchy slogan or pattern, you want to be sure your product gets attention and a positive reaction. If you create a giveaway that’s boring and uninteresting, chances are you’ve wasted a timely marketing opportunity. Remember, one of the goals of giving a promotional product is to create interest – in the product, service and the item itself!

What’s your distribution plan?

Before you even order promotional products, determine what you’re going to do with them. Will you give them out at a trade show or will reps hand them out to customers in the field? Are you trying to increase your customer’s loyalty by sending a product in the mail or attract a new prospect, in a totally new target market? No matter how you answer these questions, you can be select in your distribution. And, remember to keep at least a few samples in your file cabinet with important facts like where you gave them out, when and feedback. (You can use an excel spreadsheet too).

Ordering cheap items

Most promo products are fairly inexpensive and cost effective as compared to other types of marketing. I know it’s tempting to save as much money as possible and buy the cheapest products available, but sacrificing quality for quantity can actually cost you more in the long run. Be mindful that what you give out is a reflection of your brand, so going cheap isn’t always the way to go. I’m not asking you to break the bank or your budget, but here’s the deal: Your product needs to be effective, before it can be cost effective.

Printing ineffective information

This sounds like a no brainer, but don’t forget to include your website and contact information on the promotional item. The best product at the best price will be wasted if people can’t reach you. Granted, you have limited printing space to work with, so make every word count to reach your goal. A call to action isn’t a marketing maybe, it’s a marketing must! Premiums and promotional items included.

Not proofing carefully

How carefully are you reviewing the proof your promotional company is sending you? Take it from me, you may want to enlist others in your company to take a look too. Triple check the ink and PMS colors as well the actual imprint position. Once you’ve signed off on a proof and the job is in progress, additional changes will mean tossing out the old, and beginning from scratch. And, you know you’ll have to pay extra unless it’s not your fault.

Being stingy on quantities

Don’t be afraid to order a few extra premiums to have on hand for future events and surprise trade shows or meetings. Most vendors offer quantity price breaks where the price per piece decreases as the quantity increases. A company can often save 10 to 15 percent on an order by just adding more product. Plan out your event calendar and product purchases ahead of time and you can save big time.

Pay rush charges

This is one of the biggest mistakes marketers make and one of the easiest ways to reduce costs. Think and plan ahead! A typical production facility schedules weeks in advance so when a rush order comes in changes must be made immediately at the plant. A standard rush order can result in charges of 25% or more. A next day change for your million-dollar client can be – well, you don’t want to know. I’ve done it and saved the day and you could too. When you’re not in panic mode, ship by ground to avoid high freight charges. If you’re going to fly premiums overnight, why not save the money and travel yourself?

The bottom line is this.  Don’t rush through the planning stages of your promotional products campaign. Effective event purchasing can give you the results you’re looking if you use these tips on your checklist before you buy.

About the Author

Rachel Leone is a client and President of Leone Marketing.  Her firm specializes in finding perfect promotional products for trade shows and events to increase brand awareness, loyalty and recognition.  Rachel works with Fortune 500 brands as well as small business owners to engage, without a diamond ring. Her brainstorming sessions are noteworthy and complimentary. Contact Rachel at Rachel@LeoneMarketing.com.

I gave a talk yesterday at a Leadership CEO Forum and was excited to present PR and Social Media ideas to a room of executive women, who ran successful businesses – and invested in their growth.  (I love that).

After the meeting and comments from the group, I was thinking of ways that entrepreneurs and experts could get noticed, without all kinds of fuss, muss and time restraints.

  • Walk into a room with power. What I’m talking about here is exuding confidence.  Knowing you’re the expert when you walk in to a room full of strangers. You’re well dressed, ready for action and prepared to share your knowledge.
  • Spend time getting to know your group. Before any speaking gig or meeting, it’s always good to know the players. Ask for a list beforehand if it’s available and do some research on your own. That way, you have some background information and can ask intelligent questions and give thoughtful responses.
  • Give without expectation. I often speak without getting paid because it opens the door to new circles and there’s so much possibility for potential business.  Some might say, “Nah, you’re wasting your time.”  If you’re doing something that you believe is getting you towards your goal, then go for it.
  • Make time for Q + A privately, in person if possible. After a presentation, don’t schedule yourself so tightly that you don’t have room to breathe and have a chance to talk with attendees.  I’m all for clustering a day of activities in the area I’m visiting, but there are hidden opportunities in NOT rushing. It took me a while to figure that out.
  • See an opportunity? Act on it.  I was on a tour yesterday of NewTV for an upcoming TV series and saw beautiful artwork on the wall.  I commented on it and asked if they showcased artist’s work on a monthly basis.  The answer was yes and it was a perfect opportunity for my client, Lidia Kenig-Scher to feature her paintings.  Had I not popped my head in the Director of Marketing’s office and said hi, that never might have happened.

This list could go on with other PR and marketing opportunities to increase your brand awareness and visibility – with referral programs, highlighting influencers, news jacking, podcasting and more.

But we’re looking at easy tactics here, that don’t require hours of thought. They’re free publicity tactics that are worth their weight in gold.

Speaking is a great way to hear first-hand what entrepreneurs and business owners are thinking.  Last month, this question popped up a few times. “How can I do all the marketing and still do my work?  I feel overwhelmed!”

Well, that’s pretty easy to answer.

You can’t do all your work and sell, then take care of all the PR and marketing.  It’s just not possible.  Unless, you have at least an outsourced person or two to help with the workload, an intern or another member of your team who’s qualified to carry out your vision (and instructions).

But, you can do what’s important to grow your business and brand. You just have to select the promotional tactics and tasks that matter, and automation that fits.

So, how does a busy entrepreneur avoid marketing overwhelm?  

  • Stay focused and don’t try to do it all. I’m a recovering perfectionist and drove myself crazy trying to be everything and everywhere all at once. To start, identify your ideal client and where they hang out. Then be clear on your messaging and call to action, and build a strong consistent outreach program.
  • Find the best 2 – 3 platforms that will increase your visibility and learn how to use them to get your biggest bang for the buck. If your customers aren’t on Instagram, don’t waste your time. If the majority of your customers aren’t women, don’t bother with Pinterest.  If you’re in the B 2 B space, use LinkedIn. Write on Pulse, comment, engage, join groups.  If your audience is on Facebook, go for it and mix it up with video. Building credibility? Consider Twitter.  Build a foundation then add layers (platforms that make sense).
  • Remember the golden rule of promotion (yes rules are meant to be broken). Engage 80% of the time with your audience, prospects, customers and influencers.  Promote your products, services, events and special offers 20% of the time. This takes time and requires content marketing, but it builds a base of raving fans.
  • Find influencers in your industry and see what they’re doing. Yes, you can lurk anonymously on LinkedIn, but really, there’s no need.  See what others are up to, but don’t go into a tail spin if they’re one place and you’re another.  Try a platform to see if there’s a fit – and also, consider your USP (Unique Selling Proposition). What makes you different from your competitor. Are they really competitors anyway?  Isn’t there enough business for us all?
  • Test, try, then say goodbye. You aren’t being judged. Let it go if you made feel like you made a mistake or something didn’t work. Read up on what you think the best strategy is for your business, phone a friend or expert and test it out.  No babies are dying here.  Think of it like adding accessories or trying a new look. Lucky you, most promotional copy and ideas can be reworked or recycled.
  • Have your customers sell for you. What’s more powerful than a solid word of mouth referral? “Hello – yes, I’d love to – this is how we work – and here’s what we charge.  Awesome, when do you want to begin?  Your credit card?  Of course – give me a minute to grab a pen.” You can also ask for referrals on your email signature, at network meetings and when you talk with an event organizer. Bottom line, you have to ask. It’s as easy as “ketchup please?”  Know anyone else that might like my ABC?
  • Automate baby, automate. I’m an expert in training. I say it all the time.  My colleagues are located all around the country, but one thing is, we share tools, tricks and tips and we try them out.  I love Buffer.com, Feedly.com, Canva.com and a host of other websites that make my social media and design life easier. Work for 30 minutes, post for 1 week. I’m into easy and colorful sharing of PR, marketing and business insights.

Overwhelm is a choice and it’s not for me.  I’d prefer to be more spot-on, not compare myself to others and listen to my gut to tell me what’s write. (Oh, I meant right).  Either way, business is what you make it.

Explore your options and be your best self.  You can’t go wrong.

Although you may think that makeup is for those who just want to look better on TV, it’s really a must have for anyone who’s being photographed, filmed or on stage.  For most women, it’s also a normal part of their beauty routine.

Applying makeup for television requires different techniques so that you stand out, but don’t fade out.

The goal is to create a soft, polished look that will photograph well under the unforgiving television lights and today’s high definition cameras.

10 Makeup Tips for Stage, Style and TV

  1. Prep skin with an oil free primer.  It will not only make the skin appear to be smoother, it will help your makeup last longer.
  2. Choose a foundation that is a perfect color match.  You want to create even coverage and a natural look by blending.   Apply only what you need, not too much.  Be sure you bring foundation down on your neck to avoid a line.
  3. Go easy on the concealer, especially under the eyes, the right amount will cover any dark circles and even out your skin tone.   Be sure the color is not too light.
  4. A colorless powder will set your foundation.  (Never use a silica based powder under the bright lights on television, they may make white splotches appear on your skin.)  Powder your T-zone to control shine.
  5.   Neutral shades of eyeshadow are the best.  Go over all the edges multiple times with your brush.  If you’re using two shades, run your brush over both of them to meld the colors together.
  6. Highlight under your brow to give the eye a lift.  Add a touch to the inside corners of your eyes to brighten.
  7. Perfect your brows.  Trim any stray hairs and use a power, pencil or balm to define.  If you use a pencil, draw short lines that mimic tiny hairs and use a spoolie brush to blend.
  8. Line your eyes with a neutral brown, grey or black liner.  Apply mascara from root to tip of lashes.  A natural looking false lash will add a nice touch and make your eyes more defined.
  9. Apply blush to the apples of your cheeks.  Blend, blend, blend for a natural look.
  10. Avoid dark matte lip colors, choose a soft color.  Line the lips with a pencil and fill the entire lip in with the pencil.  Finish off with a sheer gloss over the pencil.  It will make your lips appear moist on camera.

This is from me:

Charlotte headshotI hope you enjoyed these great tips from Charlotte for when you want to go on camera!

She’s sending one of her top makeup artists to my house when my daughter gets married in a couple of weeks.   A little about Charlotte?  She works for TV networks, Broadway and is on call when celebrities and world leaders come to Boston.  Her traveling beauty team is amazing and she’s won awards from The Knot and Wedding Wire six years in a row! Check out her website.

Are you getting married, going on stage of shooting a video series?

Picture perfect is the only way to go!

My tagline is “Don’t Be the Best Secret in Town” and it’s no secret that I love to teach small business owners, experts, authors and professionals how to promote your business and brand. Why? I’ve studied and practiced PR and promotion for over two decades and it comes naturally to me.  I also love to see people succeed and share their gifts so they can sell more products and services.

Even though there are hundreds of ways to promote yourself, there are a few timeless principles that I’d like to share.

1)  Go outside your comfort range and step into the brand you want to be. If that means faking it until you make it, go for it. The feeling is what you’re going for, hand in hand with inspired action. Determine your core values and make every decision from there. You won’t go wrong.
2)  Keep moving forward. We all get discouraged and may want to hide in bed, but that’s precisely when you have to jump back up and restart the engines. There isn’t one flower that I know of that blooms 365 days a year.
3)  Make a dedicated effort to learn. There are countless videos, programs, articles, webinars, classes, and experts in your subject field that know more than you. That’s a good thing. If you’re not growing, you’re dying. I’d rather grow today, thank you.
4)  Acknowledge that you’re an expert in training. We can all learn from one another and even the smallest piece of advice that you take, digest or tweak can move your business in the right direction. Sometimes these experts are disguised and are at networking meetings at 7am. Set your alarm clock for 5:30.
5) Hang with, hire or be a part of a group that’s smarter, richer and more successful than you. You’ll get to where you want to go quicker when you listen to the voice of experience. It’s worth the time, effort and money to hear how others have accomplished goals.
I would add that you want to be accountable to yourself, a group you’ve put together or a Mastermind. But, don’t underestimate the power of a mentor or coach who you trust. Find the right one and they can transform your life and business. You still have to do the work though!
Oh, and write down your goals. When you follow these timeless principles and put pen to paper, or pen to pictures, you’ll become a manifesting machine.

I’m a big believer in using events to grow your business. Events provide a forum for you to showcase your expertise, grow your database, make new contacts and attract new clients.  And, if you’re in the front of the room as the expert and love engaging with the audience, it’s also fun!

In this article  5 Ways to Grow Your Business with Events by Eventgenioso, you’ll find events other than tradeshows to increase your ROI. Some examples? Experiential events for brand activation or product launches which pique the media’s attention. Training or seminars with high profile speakers in your industry, that even the fussiest client can’t refuse. And, incentive travel for new prospects and to jazz up your sales team. Fuel prices are low, everyone loves to travel and you can mix and match programs to target your goals. Have the courage to make it a mystery trip? 

As an INBOUND Guest Blogger (blogging is a great way to get media mention BTW), Joel Comm talks about using live events to drive business. In his post Live Events: The Fastest Way to Grow Your Business, he discusses the importance of meeting new people and building rapport with your audience. First, there’s getting to the like, know and trust stage. Then comes the opportunity to do business. Yes, live events can be fun and should be – but don’t forget the value of finding out what’s new (and trending) from vendors and starting conversations with strangers, who may one day be your client! 

Lastly, Constant Contact’s UK blog lists 7 Events to Grow Your Business with content definitely worth mentioning. You may be thinking networking or throwing a party right off the bat, but what about an Open House? I’ve suggested this to hospitals to Meet the Doc. There are also events to Get a Taste of “your subject”, expert/customer panels where advice and testimonials can be shared openly (great PR) and of course, Breakfast n’ Learn, to start the day off right. Make your own waffles, anyone?

Events work to build business, expert status, reputation and credibility.

PASSION 

Passion ignites the fire of your brand. Without it, you’re just like everyone else. The press wants to highlight intriguing and passionate people, products and services that their readers will be interested in.

Ask yourself:

  • What’s your passion and why?
  • Do you include your passion in your “story” so others can get to know you, your products and services, and what you stand for?
  • Are you willing to be transparent and let the world know who you really are?

Remember: A passion for your work + life enhance your
brand and celebrate your uniqueness.

POSITIONING 

Positioning is a mindset for success. Combine it with a road map for where you want to go, be seen and heard. Determine where you want to go not just in your imagination, but on paper and as part of a PR/promotions plan.

Ask yourself:

  • What does your road map look like for media and audience attention?
  • Are you following the same highway as others in your industry, or are you willing to be bolder and combine traditional with non-traditional tactics?
  • Who will set the course for the journey, and who’ll read the map?

Remember: Welcome those who fortify, strengthen and evolve your positioning, and be willing to help others do the same.

PREPARATION 

Be prepared for success and consider yourself an expert, even if you don’t think you are. The road will come to meet you if you’re doing the work and course correction is part of the journey. You’ll find it easier to leverage publicity with every new press mention.

Ask yourself:

  • What is your competition advertising or promoting on and off line?
  • How is your competition utilizing PR in the media and in what formats? (e.g. feature stories, articles, interviews, quotes, podcasts, book jacket reviews, etc).
  • Who will support you to ensure success?

Remember: You can create a PR swipe file of what you like, resonate with,
and aspire to. Imagine yourself in the story, on TV, as a featured panelist. What makes you different? 

PERSONALITY 

Make yourself unique interesting to the press. Start with a BIO that’s full of personality and passion, and ensure that it tells your story in a way that holds the reader’s attention and makes a positive and memorable impression.

Ask yourself:

  • Do you have both a long and a short version of your BIO for different purposes? (e.g. media interviews, teleseminars, articles, email signatures, LinkedIn and Twitter profiles, etc.)
  • Are you reviewing your BIO 3 months to keep up with your professional growth?
  • Is your BIO transparent and human, yet highlights your credentials and expert status?

Remember: Include at least 5 things others don’t know about you. They can be accomplishments, hobbies or interests that others may find fascinating. 

PRESENTATION

A professional presentation, photos and website get you past the gatekeeper for a longer look. Ensure that all of your on line and off line branding, photos, collateral and correspondence have a professional look and feel, and that you represent yourself as an expert – with all the bells and whistles expected of someone of your caliber. Look like a million dollar brand.

Ask yourself:

  • Are you maintaining a congruent look and presentation design with your website, newsletters, blogs, Facebook and Twitter pages?
  • Are you investing in professional headshots and lifestyle photos that portray you and your brand in your best light?
  • Are your promotional materials well written in a style and tone suitable for your industry?

Remember: Presentation is equally important for in-person meetings and media interactions. You are your brand wherever you go so dress the part at events, interviews, conferences, speaking engagements – even community gatherings. Be stylish and honor your brand!

PITCHABILITY 

Pitching an idea to the media takes some practice and perfecting, but once you understand how each media works, and how to get pitch ideas, the easier it becomes. Start by reading a reporter’s writing for insight on “how to pitch” them.

Plus, check out their Twitter, Facebook and website pages for insights on their writing style and preferences. You can also use pitch query services like HARO to reach reporters looking for your expertise, and check editorial calendars of magazines in which you’d like to be featured.

Ask yourself:

  • What story can I tell that highlights a new way of doing something, a product that will make life easier, an opinion that’s contrary to popular thinking, or a tie in to a movie or celebrity event?
  • What are some major trends right now, and what are the best ways to tie your pitch to them?
  • What are some national events that can be localized?

Remember: Don’t pitch stories already covered.
You can also try turning your pitch into a “top 10 tips” list. 

Take these 6 P’s and apply them to your business today!

“It takes 20 years to build a reputation and 15 minutes to ruin it.  If you think about that, you’ll do things differently.”
– Warren Buffet

I just taught a PR class on Digital Marketing at Salem State University, so I wanted to share the lesson. It’s about How to Prepare for a PR Crisis – not if it happens, but when it happens. Most of us sail through life and business, but at some point you’ll be caught off guard and it’s not always your fault. Here’s my version of a crisis management plan. Put it in place now to protect what you’ve worked so hard for. Protect your ‘ass-ets’!

9 Steps to a PR Crisis Plan

  1. Put together a crisis management team before a crisis. You may not think you’ll ever have a PR crisis, but if you’re in business it’s not only possible, it’s probable. Include your CEO, legal, marketing, HR and yes – your PR person to be part of this influential life/business saving circle.
  2. We all know you’re busy, but you have to listen. What are your employees, community, customers, enemies and advocates saying? Pick up chatter early enough and you might save yourself time, upset and a major PR crisis. Oh, did I mention lots of money?
  3. As in any relationship, it’s wise to preview expectations. What works for your personal relationships can work in business too. If you say you’re going to call back a customer in 48 hours, do that. If your policy is to call them within 24 hours and don’t follow through, you’ve lost their trust. Here’s an easy rule. Under promise and over deliver.
  4. Being transparent isn’t a bad thing. If you’re a CEO you might see this as a sign of weakness, but being transparent shows that you bleed like everyone else and you’re human. People like, know and trust humans as well as brands. If you’re the leader of the pack and you’ve messed up, admit it and don’t fudge the details. Position them accordingly.
  5. Everyone has made mistakes so how will you respond? My suggestion is to be mindful and thoughtful in your responses to all who have been affected. Someone or a group has been offended or worse, and often there’s more than a BAND-AID® needed. To fix relationships, TLC is needed to build trust again.
  6. You might be angry but for heaven’s sake keep calm. It’s hard to keep your cool when you’ve been attacked and it takes some coaching to stay even keeled. It’s also difficult to not take everything personally. You’ll never be everyone’s best friend.  If you want a best friend, adopt a dog.
  7. Who has ‘keys’ to your social media accounts? A really frazzled fired employee who has your passwords to Facebook, Twitter or LinkedIn might post something negative about you, your staff or business practices. Put a system in place and know who has the passwords to your social media accounts and online voice to the world. Hint: This is critical.
  8. Create social media guidelines that are simple to understand. Sure you can’t control what your employees post on their own social media accounts, but you can ask them to adhere to certain guidelines about your company without infringing on their freedom. Every employee, vendor or volunteer is a brand ambassador for your company. Make sure they share a voice that aligns with your brand, not one that fights it.
  9. Your mom gave you good advice. You’ll never be perfect or please everybody. As a leader every day you step up to the plate and take risks. Some work out and some don’t. My ask is that you think ahead to what might be problematic and plan for it, without being paranoid. Fear puts you in a paralysis state often enough – and you’ve got things to do, places to go and a brand to build.

Create a community and brand advocates that love you and will go to bat on your behalf when times are tough. Don’t hide from bad news. Take a deep breath and suck it up. It not only builds character, but it also builds a stronger brand.

When I was a Girl Scout, this was our motto – and I think it still is.