Without sales we wouldn’t be in business. And who brings us business? Customers of course! It might be easier for big businesses to spend more freely in buying customer happiness, but you don’t have to be a Fortune 100 brand to show you care. Small businesses can love even more tenderly!

In 13 Ways to Show Customers You Love Them Frias Kittaneh from Entrepreneur.com shares the love with his collection of customer loyalty secrets. A few suggestions?  Break the Rules. Extend Promo Code deadlines. Celebrate an odd holiday with your clients. Or, simply hang out with them at new restaurant in town. (I love that one).  In the mood for love?  Read more ideas here.

Check out this article too from Helpscout.net 25 Ways to Thank Your Customers. You’ll find some fun and quirky ways to thank your customers and create stronger connections with prospects too. We all can be reminded on how to show appreciation, no matter what stage in business or life we’re in. Give a Good Read with your own book if you’re an author or select a book your client might like.  Don’t forget to include a personalized bookmark too! You can also throw a party or hold an in-store event after hours. You’ll have plenty to choose from!

Me? I love love anytime of the year, not just on Valentine’s Day.

If you’re looking for 100 Ways to Say I Love You without having to say “I Love You”, check out these phrases for your friends, family or favorite fans.

Remember them for your own Personal PR.

“If music be the food of love, play on.”

Looking to up your game? Schedule a complimentary Discovery Call with me to see how you can score more PR and Small Business Marketing Success. You can also ask me in person. I’m speaking at Constant Contact Headquarters on March 1 with other social media, email marketing and SEO experts, on How to Develop and Manage Your Online Brand. It’s FREE. Join Heather Jackson, Christina Inge, Jeannette O’Neil and me from 10am – 2pm.  Space is limited – Register now!

Landing a story about your business in USA Today is what’s called a mega media kit.

But two in one week?  While you’re on vacation?

Almost unheard of.

One Pitch = Two Stories

Earlier this week, I was soaking up rays off the coast of Belize when I received an email that my pitch from November was picked up by USA Today.  Woo! The article featured an interview on responsible tourism and how my business, Pay It Forward Global Retreats, was helping women around the world.

In addition to my initial pitch, the editor took an interest in the company that I co-founded and asked to feature it again in another story on female-founded travel businesses. Another Piña colada, please!

Check out my two major media hits in USA Today (lots of other businesses paid thousands for ads but I got these stories for free):

Pay It Forward Global Retreats Blends Business Travel with Responsible Tourism and 6 Female Founded Companies that are Changing Travel for Women  

You Can Do It Too

You just have to know HOW!

Let me teach you this year in one-on-one or private groups training for your team.

What will more press do for your business? And how can you leverage it to the max?

Let’s find out! Rent My Brain for an hour and I’ll explain how you can do it. You can ask me anything else about how to capture thousands of dollars in publicity in online and offline media.

P.S – Publicity snowballs. Period. If editors of trade journals, daily newspapers, weeklies, blogs, and online magazines like covering you in one of their stories, they will sometimes love giving you a second story because you’re such a great source. I’ll take you by the hand and show you how. Rent My Brain for an hour and see for yourself!    

 

Who doesn’t love free PR? If you’ve been running a business for a while, you know the importance of getting your name out there. If you don’t need any more online or offline PR, then do tell – and share your secrets here!

As an expert, or hope to be influencer, speaking in front of a targeted audience is an opportunity to talk about your business, but also show your smarts, personality and skill.
That’s all well and good, but how do you get invited to speak in front of your perfect target audience?

First, you’ll need to do some homework and create a list of leaders, groups and associations who serve your target clients. The decision to speak locally or travel depends on your goals, budget and schedule.  And, what circuit you’re on.

But, before you begin the process, you’ll need to make sure you’re ready to present yourself at your very best.

I highly recommend this article by Sarah Lloyd-Hughes of Ginger Public Speaking. She mentions getting clear on why you’re speaking, creating a video and speaker sheet outlining several of your signature talks.  You might also want to have a ‘speaking page’ on your website so prospects can know more about you, before they call.

Speaking also provides a certain ‘celebrity status’ and a chance to practice your pitch. Lynan Saperstein penned this article Entrepreneur Speaking Opportunities 101: Why You Need to Be Speaking and How to Get Started for TheBigFactor.com. She talks about the importance of speaking to increase your expert status and includes valuable tips on pricing. Even if you don’t think so, there are benefits to speaking for free, especially if you’re persuasive, have a large audience and a powerful call to action!

If you’ve been, there done that with free speaking, and want to get paid, check out this resource from Enterpreneur.com. It gives you a quick overview on where to find paid speaking gigs by targeting industry associations, booking consulting at companies (according to Business Week, last year consulting topped at $39.3 billion dollars) and using the latest technology to sign prospects up for more information – by text or apps in synch with your email provider.

Lastly, I wouldn’t be a good sharer of information unless I gave you this website, which is one of the most valuable I’ve ever found on speaking.  It’s called www.SpeakerNetNews.com.  It’s a keeper with tips on topics key to the speaking business. Use it as a reference for your questions and how to’s.

Speaking is one of the fastest ways to build a mailing list and database of raving fans. Promote yourself as an expert, increase your credibility and like, know and trust factor. Set the stage for client attraction, just by being you.  It takes time and leg work, but the results are amazing.

Travel the world and get paid for it.  Someone has to do it.

Like this article?  Check out other related articles from my blog, 3 Keys to a Better Keynote, Rather Die than Speak in Public? and 5 Reasons to Hire a Stylist and Upgrade Your Look.

I don’t know if there’s a business person out there that doesn’t perk up when the word ‘free’ comes up. And, include me there!  I love to hear about new no-cost tools and tips that will like my life and business more productive – and help me stretch my marketing and PR budget.

So in the spirit of sharing and promoting your small business and brand, I’ll list 9 below:

9 Cool Free Publicity Tools and Tactics

  1. What about a Nighttime Silhouette? Find a large empty wall on a busy road near your business and project your logo on it at night. Think of it as a cool billboard without the cost. Though I’ve never done it, I imagine you need a timer too!
  2. Volunteer your boss or CEO! If you’re out and about, online and otherwise, you’re running into journalists and industry leaders who are looking for guests on podcasts, for interviews and possibly as speakers or panelists. See if they might like to feature your CEO as an expert. Your CEO will see you as a star and advocate for the company and rewards, my friend, come in many ways. Note: This also works for you!
  3. How about the risers on stairs? Last summer, I vacationed in Maine and noticed how shops on the second floor of buildings used advertising copy to influence customers to climb the stairs and see their store. I loved this idea. Would something like this work for you? What space do you have underutilized?
  4. Don’t underestimate the value of your email signature. Email Shmemail. It doesn’t have to be boring, you know. Add links or icons to your social media feeds or landing pages where you’re featuring new products or offers. Authors can give away chapters of their books. Experts, white papers. You get it. This is free promotional space that can change up as freely as you like and costs zippo.
  5. Use Twitter as a Focus Group. Want to test out a new idea, vote on a design or get some feedback? Look no further than Twitter. Use the audience you’ve built as a sounding board to ask questions, engage in conversation and increase your visibility and PR status at the same time. It’s free and targeted. Change up your tweets and test them out.  Ask and you will receive!
  6. Be an Expert columnist. I hope most of you are blogging. And if you are, it should be easy to tweak, copy and paste. The key word here is repurpose. You’ll get lots of eyeballs as an expert in your field when you have a column. This works for online and offline publications (or other blogs). If the publisher wants compensation for the promotional real estate, fine. Be open to Q + A from readers, consider speaking at an upcoming event or offer to be an online or offline joint venture partner.
  7. Hire an Artist for Sidewalk Graffiti. You don’t have to live near an art school to find an artist who’d like to draw on your sidewalk or side of the building! If you’re going big and using the side of an abandoned building, get fellow business owners to chip in. Perhaps this artist would be thrilled with a feature story or needs that just one, je ne sais quoi piece to go to the next level? You could be the answer to his/her prayers, and he/she to yours. Open space can be used in a number of ways. Be creative in your thinking!
  8. Create a video for your LinkedIn summary. I can hear you say, I didn’t know you could do that? Well, you can! It doesn’t have to be super fancy or long, but you can include a short video in that section if you want to stand out in a crowd. Don’t forget too to beef up your LinkedIn profile with rich key word marketing and PR copy – and use all the characters.
  9. Hire an Intern to who loves Pinterest. Many of you probably know what a goldmine Pinterest is, especially to attract a female audience. You also may know that including your URL on images can link back to your website, blog or special offer landing page. Have a strategy in mind to follow and pin – and of course, be colorful and relevant to your brand!

That’s it for today, for cool PR and marketing ideas. Shake it up. Be Bold. And, Rent my Brain if you need help creating a buzz for your business!

I love the phrase, “I’m an expert in training!” I heard it before I went on stage at Blogcamp Boston last weekend and asked to use it. Aren’t we all collaborators in the learning process?

Getting more online visibility and PR  is no different. We teach each other.

Here’s a short list to get more online visibility and a bigger bang for your buck!

  1. Be authentic in who you are and in your brand. Be consistent in your look, feel and marketing messaging. You are your brand wherever you go.
  2. Write a blog, share your expertise and do it often. I write a Robin’s Rainmaker once a week, but also write for PayItForwardRetreats.com, which is very important to me. Getting your name and brand out there for what you know and believe in will help raise your visibility.
  3. Share your content on all social media platforms. Don’t know the latest on Periscope? Don’t have a nervous breakdown about it. Use the tools you know and what works for your target audience. Are you in B2B? Then LinkedIn is a good choice and offers more than you can ever imagine. Does your crowd hang on Facebook? That’s the place to be.  Go where your market is.
  4. Create graphics and get them for free – or for a buck ($1.00) at www.Canva.com.  It doesn’t cost a fortune to be creative and compelling. It’s a must for marketing and PR, and honestly, Canva is easy to use.  Every business can benefit from this cool tool. Sit yourself down and try it.
  5. Reach out to influencers and align with their brands. Did your mother ever tell you, “Birds of a feather flock together?” Same thing here. Get noticed by influencers you admire by connecting with them and commenting on their work. Build relationships online, but in person too. It’s amazing who you can meet on twitter and how you can stay in touch.  A compliment goes a long way.
  6. Be a resource to reporters. OK. Don’t overthink this. If you’re writing about your expertise and reaching out to influencers, and doing it often enough, do you think you’ll go unnoticed? Only if you don’t do this! Use this super cool resource to find reporters in your target industry. If you pass this by, you’ve wasted an enormous tip!
  7. And lastly, Podcast Heaven. Use this cool tool to find podcasts in your industry and pitch yourself as a guest on one, several or tons. Get the recording, ask if you can transcribe it, and create multiple blogs. Don’t forget to use all of your keywords for SEO Juice! Check it out!

Start using these tips and you’re on your way to getting more visibility. Which will you implement today?

I get a ton of emails every day and they build to nearly a thousand a week.  There are newsletters, blogs, podcasts, free books and more. It’s no secret that I love to read and learn new things, especially about marketing and public relations. But, I don’t open every email – unless the subject line interests me – or persuades me to take the chance.

Yesterday, I opened an email and it was about the Art of Persuasion.  It got me thinking about how important persuasion is in business, PR and marketing, and of course, in life.

Do you know how to persuade to succeed?

In 9 Habits of Persuasive Business Leaders, Jacqueline Whitmore tells us that the ‘Art of Persuasion’ really starts with life skills.  Curiosity, honesty and confidence lay the corner stones for leadership and persuasiveness. But, it takes more than just being curious or honest to be an effective persuader. Read here for ways you can be more persuasive.

Naturally, communication is critical for any leader, so it’s no surprise that persuasive business communication is highly valued in the workplace.  Demand Media published this article about effective persuasion which talks about building and trusting business relationships through constant nurturing and a willingness to get feedback. Are you a leader who listens to other’s concerns or are you thinking of your next move (or what to have for lunch)? Be honest….

Lastly, if you’ve already applied persuasion tactics, but haven’t been so successful, check out this article from the Harvard Business Review. With a bold title, Change the Way You Persuade, you may think differently about how to persuade someone. The takeaway?  Determine a business leader’s decision making style and approach them in a way they understand. It’s a must read.

Are you a Charismatic, Thinker, Skeptic, Follower or Controller?

Let me know @RobinSamora. I’m a Charismatic. Always excited about new ideas and concepts!

Let’s face it. We all want attention. Some more than others.

But, if you’re a small business owner or executive on the rise, you want to be sure to get attention — to boost your image, gain credibility and be noticed for the expert you really are.  Here’s how:

7 Easy Ways to Get Attention without Selling Your Soul

  1. Make your email signature count. Whether you send 10 or 200 emails a day, your email signature tells a story – of who you are and how you think of yourself. Do you include multiple forms of contact, Skype information and time zone?  Are you offering your latest free report or a chapter in your newest book? How about logos of top associations you’re affiliated with? Put together your signature and personalize it to your brand and story. Stand out!
  2. Have a favorite reporter or editor in your industry? Why not set up a Google Alert to see what top reporters are up to? Once you get the ‘heads up’, you can decide the next course of action. Send a personal note? Small gift? Or, a Congratulations email?  Better yet – “I just saw this article (add link) and wanted to let you know I think it’s so on point“ (or however you feel). You’ll make an impression!
  3. One size doesn’t fit all. When writing to reporters, make sure your pitch is unique – at least the first paragraph. You don’t have to reinvent the wheel, but take time to research who you’re pitching and the types of stories they write. Customize each email as best as possible so they don’t look like they’re canned. Even if reporters don’t use your story, a well thought out and targeted pitch often goes in a file to be saved, not the trash.
  4. Spread good news. Been featured in the media? Awesome! Now share the love and use your own social media platforms to tell your audience. Use the same articles or excerpts in newsletters, presentations, notes to prospects, online media kits …and the list goes on. Market yourself as an expert and be a good promoter too!
  5. Be a Guest Blogger. If you like to write, consider being a Guest Blogger for other websites where your opinion counts. Say you’re an image consultant. Your expertise can be valued on a banking or real estate website as well as your own.  And, once is contact is made there are opportunities to connect even deeper. Don’t forget as an author that you’ll need a 50 word byline and bio – and hey, what about adding a link to your free report?
  6. Keep your website up to date. It’s been said we’re 9 months ahead of our website, and some of us lightyears! If you have a word press site, it’s easier to update more often – and by ourselves – with recent awards, testimonials and photos. Make sure your ABOUT page sings your praises. Note to self, include a monthly maintenance check too for those annoying broken links.
  7. Give attention without expecting it in return. I’m amazed at my community of giving professionals, small business owners and entrepreneurs and all their friendship. Giving comes in kind words, referrals, opportunities and forwarded emails, and everything in between. Givers get noticed, and chances are – that one time gift isn’t a random act.

I hope these tips help you as you build your business and get recognized for who you are.

There are hundreds more I talk about and teach to small business owners just like you!

Have you ever signed a contract with a client and got instant anxiety? Trust your gut feeling, and if it doesn’t feel right – it usually isn’t right.

Even if you’ve signed a contract and know deep down that this business relationship won’t work (after a lot of reflection), there are right ways and wrong ways to sever the ties.

Let’s talk “You’re Fired”!

We start with the basics.

Here are two articles that describe the type of client that might make your skin crawl and you probably already know you should fire. Note to self and you, think of this like a business marriage. If you feel icky every time you see your client, that’s more than a clue.

In 7 Telltale Signs it’s Time to Fire a Client, an article from Entrepreneur.com, we see seven signs that give us the go ahead to take action. Do any of these signs resonate with you? If they do, read on and learn how to say bye bye to that client.

What about customers you want to fire?  In Inc. magazine’s article, 5 Customers You Should Fire, co-founder Steve Cody of Peppercomm gives us the low down on which client types he would fire. I’d have to agree with him all the way. See what you think…

And, believe it or not, there’s a website dedicated to “clients from hell.” In the article here there’s mention of not burning the bridges while you fire a client. The main take away?  Don’t do anything rash, in the spur of the moment, or in the throes of disgust. Planning and delivery are everything. And you never know – you could break up to make up!

If you need one more little push to fire that client that keeps you up at night, you’ll love this. Someone actually wrote the script! Three scripts in fact – so pick the one you think fits best! In 3 Painless Scripts to Free Yourself of Problem Clients you get not one or two, but three scripts.  How much easier can it get?

There you have it!
No more excuses, no more anxiety or sleepless nights.
Just. Do. It.

Fire that client and make space for a better one to come along.
It’s Universal Law.  You know that, right?

PR, Promotions and Publicity aren’t a one size fit all strategy to get you noticed.  And, that’s a good thing.  Variety is the spice of life! In creating a PR roadmap, you want to customize the outreach experience and connect the dots from where a client is now – to where they want to go to be seen, heard and remembered. So the road less traveled is not the journey of choice!

For a handful of our Fortune 500 corporate clients, Partner Promotions is the go-to source for Brand Ambassador work in Boston. Companies like Comcast and CBS hire our marketing teams to promote their brands and actively engage with prospects and customers — to showcase new services, demonstrate products and turn loyal followers into raving fans.

After 15 years of hiring Brand Ambassadors, I’ve concluded that for me, hiring is primarily intuition based. Is the Brand Ambassador believable or not? Do I trust him/her? Would I give them the keys to my car? Eye contact is important too, or lack thereof, and I can’t discount appearance.  If my gut tells me to move forward, I almost always do, followed by a reference check (gut usually wins).

So, how does an eager and responsible college student or professional of any age — who wants to make extra cash get into the Brand Ambassador business?

Here’s An Insider’s Look – How to Get a Brand Ambassador Job at Any Age  

  1. Google Brand Ambassador companies in your area and check Facebook Groups or Craig’s List for event/gig postings; Better yet, make a connection with other Brand Ambassadors and get WOM (word of mouth) referrals.  They’re worth their weight in gold.
  2. Apply online with a headshot and resume. If you don’t have a headshot, use an attractive and recent photo of yourself — with no arms or plants sticking out of your head. Please don’t be half naked unless you’re looking for a swimsuit model job. No experience? Highlight your sales, marketing and customer service skills.
  3. Score an interview by writing a clear, concise and friendly email. Use proper English and provide contact information. This is not the time to be lazy or sloppy in your writing or coy in your contact details. Impressions count to those reading your email and hundreds of others. Trust me. Delete is an easy key to reach.
  4. Meet in person ASAP.  Be early, well dressed and groomed. Bonus points for confirming your appointment by email and text. Remember to mention a personal referral if you have one and highlight that connection. You really could earn thousands of dollars from this one meeting.  Make it count!
  5. You are unique so accentuate the positive. Have an awesome smile? Flaunt it! But, you’re not on stage giving a one person show. Be mindful that if you’re hired, you’re representing not only the client who considers you a reflection of their brand — but the Brand Ambassador company too. It’s OK to stand out, but not like a sore thumb.
  6. Highlight your experience and own it. Why would a company want to pay you double minimum wage or more?  Not sure? Make a list. You’re outgoing, friendly, worked in sales and marketing, love people, sold credit card upgrades – plus you’re flexible. State the facts, show your resume, hold eye contact and be genuine. You can be sincere and still own your power.
  7. Don’t force a square peg in a round hole.  If there’s not a connection with the hiring manager or if you don’t like the brand, let it go. There are better opportunities out there. Follow your gut to see if the fit is right. If integrity is one of your core values, honor it. You’ll be a lousy Brand Ambassador if you’re not all in.
  8. When you’re hired, give thanks. Thank your hiring manager with an email. Read the study guides or marketing materials more than once. Follow directions. Check in frequently to show you’re interested, but not needy. Get more experience, rinse and repeat.
  9. Build a referral network so you can take a team with you. Want to make life easier for a hiring manager? Bring an established team with you to your next assignment. You’ll save your boss time and aggravation, plus be a shining star. There’s also negotiating power here as a manager, which is paid at a higher rate.
  10. Keep business business and personal personal. Don’t overlap the two. News travels fast and not always to the right places.

Side note: My kids, their friends, friends of friends, strangers and people from every walk of life have helped with the many clients and Brand Ambassador positions we’ve had over the last 20 years and counting. PR, Promotions and marketing isn’t just for entrepreneurs and small business owners – it’s for anyone with a message to share.

Share a message in your voice. That’s what makes it authentic.

We’re a society that’s definitely on the move. There’s no denying that!

But, what do you do when you’re busy and on the go? I hope that you hire people to help and outsource as many tasks as you can.

There are times though, that you’ll need to address business in the now — and the only available resource might be your Smartphone.

When you normally have access to your computer and a desktop full of programs, and you only have a phone – where do you turn?

To mobile apps for sure!

The world of apps can be confusing, but here’s a tip that might change your perspective and save you hours of time…

Ask a fellow entrepreneur (or fellowpreneur as I call them) what apps they have on their phone and more importantly, ask them which apps they use every week!

Filling up a ‘toolbox’ is a great way to be more productive on the go! Unfortunately, not every app or program will be for free. I suggest you try out the free version of an app first (usually there is one) and if you like it and use it, pay an extra few dollars for the upgraded version.

Now, here are my three must-have apps for the Business Owner on-the-go!

For photo enhancements, check out the app Over. I like Over because with just a few clicks, I can add a logo and/or text to my images before I post the picture to social media. The spinning wheel is easy to use and once you’ve edited your image the way you like it, you can save it to your photo gallery.

What do you do when someone hands you their business card? I used to put the card in my purse and I know many men who put them in their wallet or suit jacket, where they’ll remain until they are forgotten – or washed till there are no remains! You can download one of many business card scanners and upload the business cards directly (and immediately) to your phone where you can store the info and start the process of connecting!  (You know it’s a process, right?)

Another great tool I love is having a voice recorder app. This article by The Social Media Hat aka Mike Allton talks about using your driving time wisely to record blog ideas. Consider taking this app to the next level and record to-do lists, marketing copy or comments from your last sales meeting – while ideas are flowing.

Here’s to making life easier, more productive and applying these tools to save you time!

Have a burning small business marketing, PR or promotions question?  Email me at Robin@RobinSamoraInc.com or take 15 minutes out of your busy day and call me at 617-921-3448.