Without sales we wouldn’t be in business. And who brings us business? Customers of course! It might be easier for big businesses to spend more freely in buying customer happiness, but you don’t have to be a Fortune 100 brand to show you care. Small businesses can love even more tenderly!

In 13 Ways to Show Customers You Love Them Frias Kittaneh from Entrepreneur.com shares the love with his collection of customer loyalty secrets. A few suggestions?  Break the Rules. Extend Promo Code deadlines. Celebrate an odd holiday with your clients. Or, simply hang out with them at new restaurant in town. (I love that one).  In the mood for love?  Read more ideas here.

Check out this article too from Helpscout.net 25 Ways to Thank Your Customers. You’ll find some fun and quirky ways to thank your customers and create stronger connections with prospects too. We all can be reminded on how to show appreciation, no matter what stage in business or life we’re in. Give a Good Read with your own book if you’re an author or select a book your client might like.  Don’t forget to include a personalized bookmark too! You can also throw a party or hold an in-store event after hours. You’ll have plenty to choose from!

Me? I love love anytime of the year, not just on Valentine’s Day.

If you’re looking for 100 Ways to Say I Love You without having to say “I Love You”, check out these phrases for your friends, family or favorite fans.

Remember them for your own Personal PR.

“If music be the food of love, play on.”

Looking to up your game? Schedule a complimentary Discovery Call with me to see how you can score more PR and Small Business Marketing Success. You can also ask me in person. I’m speaking at Constant Contact Headquarters on March 1 with other social media, email marketing and SEO experts, on How to Develop and Manage Your Online Brand. It’s FREE. Join Heather Jackson, Christina Inge, Jeannette O’Neil and me from 10am – 2pm.  Space is limited – Register now!

Try it out yourself at http://tweakyourbiz.com/tools/title-generator/index.php

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As a Brand Ambassador and Promotions Expert who works with big and small brands, the question “what does branding really mean?” comes up often. Being on-brand, online branding, off line branding, brand awareness. One thing I’m very aware of is the money spent to see that it’s done right!

Brand it right or brand it wrong, being focused and on target with your messaging is important and key to establishing a look and feel — as well as a social identity for your product or service, and the revenue that it will generate.

This week, I’d like to share a few branding articles I hope you’ll find interesting;

First up, let’s look at 3 ways brands are marketing nostalgia in the age of throwback Thursday from Entrepreneur.com. “As millennials become increasingly important as customers, brands have started heaping on the nostalgia to woo them over.” If your target audience includes millennials, or any other older generation, take a look at this article on how to ‘reel them in’ using nostalgia!  (Remember Reading Rainbow?)

Next I’d like to share a video which is actually a Google Hangout On Air about ‘Branding for Small Businesses’. In this video, Lauren Zirilli, Vistaprint’s Director of Global Brand Strategy, talks about how small business can build their own brand. See what you think!

In Content Lessons From Three Brands That Kept Their Brand Promise (and Three That Didn’t) by Marketing Profs, we learn  that “content marketing has the power to help companies articulate and communicate the brand promise—which goes beyond a corporate mission statement. Marketers can craft content that shows what they really stand for.” One of the three brands highlighted is Subway, with their lifestyle campaign, ‘Eat Fresh.’

How is your brand standing out online and is your brand message consistent with your marketing message?

Lucy Pack Your Bags

It’s been a whirlwind of a month, with two of my family – three if you count a waggy tail, moving. Change and new beginnings come for many of us in September –sometimes like the wind. I remind myself and my clients, that the Chinese symbol for challenge and opportunity is the same. Perhaps fear and excitement may be opposite sides of the same coin as well. I prefer to be excited, rather than fearful, and to expect the unexpected!

With the recent change, I’ve been lucky to be spending more time at my lake house, and enjoying uninterrupted time here on the island with the freedom and flexibility I so cherish, helping clients with their business and PR strategy, visibility (and profitability) in the marketplace. It’s also been the busiest month of the year with my promotions business, www.partnerpromotionsinc.com, with over 80 street team events in 21 days for a Fortune 100 client.

I’ve been writing more as well, and have been featured on a few different marketing blogs and articles – one of which is here, an interview with MO.com – “You are your business, so rock it”.

There will be more changes to come, as we also combine the Let’s Make You Shine and Partner Promotions brands this Fall. It’s an especially exciting project, as we celebrate our 10 year anniversary in the promotions business.  We’re now working with entrepreneurs and small businesses – as well as bigger brands like Xfinity and Blue Man Group to expand their brands. It’s very clear that the same promotion principles of marketing apply; execution and fulfillment may just be different.

I’m on island time till October 1 – so feel free to call or email me if you have a marketing or PR question, or want to discuss an idea.

I just love September, you?

PS – Please click here and listen to Annette Naif, my Guest Expert on the Let’s Make You Shine Interview series.  Annette is a premier Event Planner, and Founder and Co-Chairman of the Event Planners Association for the New York City Chapter.   She produces upscale, seamless events nationwide, and the scope of her work include conferences, retreats, tours, incentive programs, sales meetings, galas, as well as parties – for a fun crowd.

Annette’s upbeat energy and bold passion for her work is her legendary trademark recognized by many of her clients throughout her career; Sebastian International, Sony Pictures, Columbia Pictures, Lakeshore Entertainment, Loeb & Loeb, Tamares Real Estate, MetLife and many others.

By Shaunna Gately

Gary Higgins/The Patriot LedgerBusiness strategist Robin Samora, right, of Milton helps professionals, entrepreneurs and small business owners through coaching. She works with Tina Prisco of Weymouth, owner of Te Spa & Salon in Canton on Monday, April 18, 2011.

MILTON —Strategist Robin Samora helps professionals, entrepreneurs and small businesses with the launch of her new personal coaching business Let’s Make You Shine. The Milton resident started the business coaching service last June, as part of her event planning and marketing firm Partner Promotions Inc.

During her 20-year career as a business strategist, Samora worked with many large corporations. But she said she started Let’s Make You Shine as a way to give back to aspiring entrepreneurs who need solid business advice.

Samora reviews different aspects of a client’s business, including what is being done in the marketplace and how her clients are presenting themselves. Samora goes a step further to develop a rapport with her clients to help manage their day-to-day struggles as well as their long-term goals.

“I help people that are ready to make a difference and do something big with their life,” Samora said. “That’s the kind of person that I like to work with. I’ve worked a lot with my own coaches … and I think that’s what really opened my eyes, is learning about really what’s serving you in your life and what’s not.”

Samora meets with her clients for a couple of two-hour sessions each month, and tries to hold her clients accountable for sticking with the strategic plans they develop.

Samora has been taking her business savvy on the road by hosting a business strategy tour, a series of informal talks at coffee houses throughout the Boston area.

The events are coined “Make Money Mondays” and are part of her push to spread the word about her new business. Samora’s tours finish at the end of June but will resume in September.

“I’ve worked with all different kinds of people to help motivate them, to get them where they need to go,” Samora said. “When they finish with me, my goal is for them to see themselves in such a different light and they are just beside themselves, so happy.”

Shaunna Gately may be reached at .

Read more: http://www.patriotledger.com/business/x901985839/SOUTH-SHORE-ENTREPRENEUR-Milton-s-Robin-Samora#ixzz1LxvFazeI

Milton, MA…Business and Life Strategist, Robin Samora, recently interviewed celebrity photographer, Nikki Incandela from La Jolla, California on her monthly interview series.  The title was Put Some Pizzazz in Your Picture: What Your Image Says About You.

Nikki spoke about the importance of images in your personal branding. “With the prominence of Facebook and other social media, consistent branding is very important for your on-line presence and distinguishes you in the marketplace,” she said.  Nikki also offered some pointers on the different ways to use your image in your marketing and collateral, and shared her vast experience about being comfortable in front of a camera, style, and how to have an image that “attracts business.”

“A bad image can follow you for years,” said Nikki, “but a great image makes you confident and empowers you in your professional and personal life.  You have about four seconds to create an impression to say who you are as a person.”

“Nikki incorporates an important lesson I’m offering,” said Robin.  “No risk, no reward. Go for it. Don’t wait for someone to discover you. Put yourself out there and celebrate your brand – and  pretend it’s bigger than it is. If you do what it takes, you’ll grow into your new shoes. Nikki works at her public image using networking, social media, and she is a fabulous photographer,” continues Robin. “She also aligns herself with who she is, and where she wants to go!”

Incandela, who started as a fashion designer, was just at the Oscars not only to shoot the most glamorous Hollywood stars as they came down the runway but also had an opportunity to get fitted for a couture dress to wear at the gala event.

“Nikki and I have been working together informally for a couple of years,” said Robin, “but recently – she made a decision to make it big. I see fireworks in what she’s doing. It’s a combination of her inner flame, talent, and doing what she loves. Nothing makes me happier.”

About Robin Samora

Robin’s career began in advertising and then transitioned to media buying in the film industry. She owned two restaurants, became a Major League Baseball licensee, and worked in cable television as an Event and Promotions Manager – with major networks such as ESPN, HGTV, CNN, and MTV.  Robin eventually started her own company in 2002, Partner Promotions, a

Brand Ambassador firm for Fortune 500 companies like Comcast, Tivo, and NBC, marketing products and services – one-on-one in the retail sector, at business events, and in the community.

Wanting to utilize her talents, and years of coaching experience, Robin realized she loved working one on one, with clients, entrepreneurs and small businesses – not just major corporations.  She couldn’t help but notice that she would attract people who wanted to talk, and ask her advice. It became clear to her and those who sought Robin out for her insight, wisdom and advice — that she would be a “calm voice of reason, in a storm,” and provide a path for “next steps” to get recognized and promoted in the marketplace.

With years of business knowledge under her belt, Robin launched — Let’s Make You Shine a business and life strategy company for entrepreneurs who want to boost their bottom line, get attention and stand out in the marketplace. Now, Robin takes great pleasure in teaching others how to realize their dreams and potential, while also making a difference.

Let’s Make You Shine has been created with more than two decades in business development, operations and execution, sales and marketing, and extensive professional training. It’s Robin’s mission to help her clients make more profit, share their gifts and passion with the world, and get recognized for who they really are.

Robin Samora, Business & Life Strategist, discussed ways to use your brilliance to boost your bottom line at a gathering for small business owners and entrepreneurs at the Citizen’s Bank in East Milton on February 15.

The group was eager to learn from Samora, a successful entrepreneur who has launched two companies and makes it her mission to help small business owners make more profits, get more attention, and stand out in a crowded marketplace.

Robin, who has worked with major Fortune 500 companies promoting products and services, wanted to utilize her talents and years of business experience, realizing that she loved working one on one with clients and small businesses.